Welcome to IBS Customer Support
This is where clients of Intelligent Building Solutions — businesses, institutions such as hostels and schools, government offices and home owners — get help with any system we have installed or maintain for them: building management (BMS), CCTV and access control, smart home and metering, solar PV, electrical panels and industrial automation.
What you can do here
Report a faultSomething has stopped working or is behaving wrongly — a panel offline, a camera down, an inverter alarm.Get started
Request maintenanceBook servicing, a site inspection or a technician visit for your installation.Get started
Ask a questionBilling and e-billing, warranty, how to use your system, or an upgrade you're considering.Get started
Follow up a requestSee the status of something you reported before, read our engineers' replies and respond.Verify to see your requests
How it works
- 1Verify your emailWe email you a 6-digit code. This keeps your requests private — only someone with access to your inbox can open them.
- 2Tell us what you needWho you are, where the system is installed, what's happening. Photos help a lot.
- 3Track it to resolutionYour request goes straight to our support team. You'll get email updates and can reply here any time.
Get started